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ACT! by Sage 2009 (11.0) [Old Version]

ACT! by Sage 2009 (11.0) [Old Version]
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ACT! by Sage 2009 (11.0) [Old Version]

2.5(56 customer reviews)
 
 
List Price: $229.99
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SKU:  

ACTBYSAG

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Features

  • The #1 selling contact and customer management solution for over 20 years

  • Easily access a complete, integrated view of your contact relationships

  • integrates with everyday solutions such as Microsoft Office


Description

Act by Sage 2009


Product Details
Product Length:2.1 inches
Product Width:7.5 inches
Product Height:5.7 inches
Product Weight:0.85 pounds
Package Length:7.6 inches
Package Width:5.6 inches
Package Height:2.1 inches
Package Weight:0.85 pounds
Average Customer Rating: based on 56 reviews

System Requirements
Platform:Windows Vista / Windows XP
Media:CD-ROM
Item Quantity:1

Customer Reviews
Average Customer Review:2.5 ( 56 customer reviews )
Write an online review and share your thoughts with other customers.

Most Helpful Customer Reviews

75 of 79 found the following review helpful:


1STAY AWAY FROM THIS PROGRAM  Jan 12, 2009 By A. Minassian
I unfortunately started with ACT! 2006!, and upgraded from there one. Every year since then a new version came out at about $100+ for the upgrade, and instead of cutting my losses, I purchased each upgrade. about $800 dollars later, I've had enough. Please note that I have never written reviews, but became so jaded about this program that I felt I had no other choice. Also, please note that I use act on my computer and my assistants.

This program is horrendous. It is extremely slow, crashes constantly, and has tons of error messages. I remember upgrading to 2009 just so that I could get another few months of tech support. It seemed as if the upgrade cost would make sense, considering their crappy support charges by the minute. Anyway it wasn't and now I am looking into getting my database converted (my biggest issues being the notes) at this I don't care how much I spend on the conversion, or even If I have to retype all my notes over. I hate this program, and will literally toss it out of my window as soon as I can. Trust me, look for an alternative. If you don't mind the effort, attempt in creating a database on filemaker, or just use outlook.

62 of 67 found the following review helpful:


1I wish I'd read these reviews before I bought... ACT! is dreadful  Mar 05, 2009 By Ulrich von Bek
After 19 years in the IT industry I thought I knew how to pick good software... ACT! seemed safe enough; it's been around forever so they *must* have worked the bugs out, right? Very professional packaging, sold everywhere, all the 'safety' signs are there...

Well I was wrong. Another review called ACT! 'snake oil' and I'd say that's pretty close to the mark.

The first thing I noticed was that the quality of the printed reports (phone lists was my main interest) was horrible - actually horrible to the point of being illegible and unusable. The marketing material rants about how you can print in collins-debden / filofax / etc formats though their wonderful templates but believe me, you'd be better off hiring a blind heroin addict to handwrite your address pages. It would be both cheaper and more legible.

Then there's the debacle over Windows Update - ACT is written so badly that when Windows Update did its thing, ACT had a hissy fit and self-destructed. ACT took weeks to do anything about it, and I lost many frustrating hours diagnosing and fixing (by the way, I used to work inside ITG - the division of Microsoft Tech Support that gives tech support to Microsoft internal staff, so it's not like I'm a newbie at this stuff).

(Also, by the way, the computer of interest is a brand-spanking new business-type Dell, with nothing on it but Windows XP, a good virus checker, and ACT.)

Then after fixing that and using for a couple of weeks the crashing began... then more crashing, then the 100% cpu hanging, then the strange inability to select 'calender' - ever. When I looked at the ACT! user forums the answer was clear - LOTS of users have LOTS of problems with ACT. I was not alone in having problems or being frustrated and feeling cheated of time and money.

That's the big gripes, now the small ones. The user interface is a joke - version 11? What have they been doing between versions? This looks like software did in the early 90's. Then there's the slowness... I just can't figure out why ACT is so slow... this type of database should present no challenge of ANY kind to today's computers, contact management is the computer science equivelant of assembling brightly coloured alphabet building blocks to spell ' C A T '.

ACT technical support staff are just blame-shifters. While reading the forums I read all sorts of nonsense. One support staffer told a customer 'I suspect your problem is that you have a 5400rpm hard drive' - this is CONTACT MANAGEMENT - Not magnetic resonance imaging of the centre of a neutron star! At Microsoft I ran a two Gigabyte SQL Server customer database on 5400rpm drives with a pentium 400 at the helm - a long long time ago so ANY computer today should EAT a small contact database alive. ACT like telling people they need supercomputers because the average joe doesn't realise just how simpe contact management is from an IT perspective and it gets the customer off the phone. That was the worst of the cop-outs I heard, but there were LOTS of others.

I've seen some bad code in my time, but I shudder to think what must be happening at ACT... To have this many problems at version 11, to have performance issues running 1990's software on 2009 computers, to be so sloppy in coding that ACT doesn't work with Data Execute Prevention and Windows Update (two critical Microsoft security features) and with bad tech support to boot...

This morning I uninstalled ACT and a sense of calm and happiness washed over me. I also feel wiser, like the time I got mugged on a train on which I'd foolishly sat too far from the guards compartment at night. This has been a lot like that experience actually, mildly expensive, fairly frustrating, and I won't make that mistake again.


18 of 19 found the following review helpful:


1Lost all my data!  Mar 02, 2009 By C. Paterson
Miserable program! Nothing I've done gives me access to my database now...I've lost huge amounts of data even though I've kept a full backup myself...it won't let me open my backup! Don't buy this program!

18 of 20 found the following review helpful:


4ACT! Version 2009 Finally Gets It Right  Sep 04, 2009 By The Scottsdale Observer
I've been an ACT! user since ACT! version 2.0 for DOS was around way back in 1990. The most recent version of the software I had been utilizing was ACT! 2000 (version 5.0), and I was concerned about upgrading because of all the negative reviews of the more recent versions of ACT! I'd been reading.

But someone who I know who's an ACT! expert assured me that version 2009 was OK now, and I have to say from my own experience that he's definitely been right. This program has been working great for me and it hasn't slowed down my computer one bit. And I'm running on a Pentium 1.73 GHz processor with 2 GB of RAM.

In addition, the upgrade from my old version of ACT! 2000 went very smoothly. I was concerned that an upgrade from such an older version might not work out so great in the end, but I was extremely impressed with how everything transferred over correctly into the appropriate fields within the new version. There were a few minor adjustments that needed to be made, but those were handled very easily for me through talking with their customer support people.

So if you've been thinking about upgrading but have been concerned about the negative reviews you've been reading on this version of the product, give the upgrade a try. But save a copy of your existing database just in case you decide that you want to continue using your old software again instead.

12 of 13 found the following review helpful:


1Believe what you read in reviews of this item.  Apr 08, 2009 By Cliff Somers "Cliff Somers"
I purchased ACT 2008 to work with Vista only to find that it does not work with the Vista 64 bit system. I then purchased ACT 2009 to work with Vista as it says compatible with 64 bit system. When I got it and read the fine print, it said "with some 64 bit systems".
Should have paid attention to all the pans of this product written since it was taken over by Sage a few years back. When you have a older version of ACT, there is a strong temptation to stay with ACT as it is hard to convert a lot of client entries to another contact management product.
Save your money, become a hermit so you don't have any friends or clients to contact. It'll be a much more pleasant experience than using ACT.


See all 56 customer reviews on Amazon.com
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