General Shipping Policy
Most orders are processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders that arrive by 5:00 PM CENTRAL STANDARD TIME the same day they are placed, and we manage it over 99% of the time, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, so an order shipped using 2nd Day will arrive in two business days from the day it is shipped. Please verify you have received all items on arrival.
Free Shipping In US by Amazon
Items marked Free Shipping In US by are delivered by Amazon delivery services in 2 Business Days from time of shipment in the 48 contiguous United States and 3 to 7 business days for Alaska, Hawaii and Puerto Rico.
Please Note: This does not constitute a guarantee of delivery time but only a statement of Amazon shipping policy. For the most current Amazon Shipping Times CLICK HERE.
Most of our products are now shipped by Amazon. Delivery information is sent to Amazon upon completion of your order. We have found that usually they are quite quick in processing shipments but occasionally may take a day or so to ship an item. Remember that their express delivery to the 48 contiguous United States and 3 to 7 days standard delivery most other locations in the US starts from when an item is shipped, not from when the order is placed.
Items such as our Auralex products and the Porta-Sound Stand are drop shipped from the manufacturer and take extra processing time. Books and our VO baseball cap are shipped from our Illinois office
We are not responsible for missing items 15 days after delivery. As soon as possible after delivery, unpack and inspect your shipment. Should you discover an item missing notify our customer service within 15 days of the delivery date. We cannot be responsible for any missing item or part after that time period. If you see or discover shipping damage after opening your package notify the carrier immediately and make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage.